Technical Blog Post
I researched and wrote this technical blog post for
Addrex using Microsoft Word and Wordpress after having
conversations with the sales team. The sales team
repeatedly had to explain how to use Network Address
Translation (NAT) to prepare and sell Internet
Protocol (IP) address blocks in the company’s online
marketplace and wanted a short article with all the
information a C-suite executive would need to
recommend NAT to their technical team. I worked with
the sales team and technical product team to verify
the information and the technical approach.
View Sample
IT and Application Support Process
I created this template and process using Microsoft Word
for the Information Technology & Services (IT&S) group
for a company that was receiving very bad customer
ratings for outages in its mission-critical application,
a contract the company won from a government agency and
a large public infrastructure industry. In addition to
that, the company was audited quarterly by Ernst and
Young to verify that it was a neutral third-party in the
industry; both the auditors and the industry requested
that this process be documented. The initial draft I
composed of this document satisfied the neutrality audit
but the stakeholders (C-suite executives, Network
Operations Center, Network group, Application Support,
Information Security, the Customer Help Desk) and I
agreed that there was room to improve the process and
response time. This was the final draft that we
negotiated internally, which was approved by the
stakeholders and passed the subsequent neutrality
audit.
View Sample
Release and Patch Notes Template
I created this FrameMaker template for release and
patch notes for DSET Corporation so that other
technical writers could create these documents. Only
the first 3 pages of the document are included in the
writing sample. Instructions for using the template
are included in the text.
View Sample
Knitting Pattern
I created this original knitting pattern in 2017 for an
all-purpose stuffed heart using Adobe Photoshop and
Adobe InDesign.
View Sample
